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Servicing Pro | Vans North West

What can Servicing Pro by Vans North West Ltd do for you?

At Servicing Pro, we have an immaculate state-of-the-art 7 bay Passenger Car and Light Commercial Vehicle workshop.

We offer a full range of mechanical services, from regular maintenance to diagnostic and electrical repairs. Our service centre is expertly equipped to deal with your requirements. With experienced, fully trained Technicians onsite every day, you can expect the most efficient, knowledgeable service.

Regular vehicle checks will help maintain your vehicle’s value, so why pay more anywhere else?

Why choose Servicing Pro by Vans North West Ltd?

Complete transparency is a credit to our reputation. Using the latest innovative video technology, no-nonsense short vehicle video appraisals are sent via email or SMS directly to you by our fully trained Service Advisors, so you can see immediately and clearly whether work is required or not.

With a fully equipped onsite Service and Repair Centre, Servicing Pro by Vans North West Ltd is the only place to book your vehicle’s service. For a fraction of the price, we aim to give you main dealer levels of service every time, rivalling competitors across the St Helens and surrounding areas.

The staff’s friendly, family-orientated attitude will have you feeling at ease in no time. Customer service is at the forefront of everything we do, aiming to give you the most professional, enjoyable experience possible.

Free Collection and Delivery by Servicing Pro

If you would like to save the hassle of dropping your vehicle off and waiting for completion, or are busy working, we can collect your vehicle and take it in for service or MOT on your behalf.

This service incurs a small charge (unless you live within one of our free collection postcodes) but our customers find this facility invaluable in today’s busy world. Our drivers are all insured comprehensively, clean, presentable and will protect your vehicle with seat and steering wheel covers.

If you live in the WA9, WA10, WA11, L34, L35 post code areas, our collection/delivery service is free of charge.

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Service and repair of all makes and models of Passenger Cars, Vans, Light Commercial Vehicles and Leisure Vehicles

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Heavy 6 Tonne Vehicle Ramps

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Lightweight Passenger Car Ramps

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Class 4 and Class 7 one-man Vosa MOT Testing bay

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Tyre Fitting and Wheel Balancing bay to accommodate up to 22″ Alloy Rims

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Laser Wheel Alignment Equipment

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Air Con Gas Re-Charge

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LCV Diagnostic Specialist

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Service Washing Facility

Why Servicing Pro?

We branded our aftersales facility “Servicing Pro” because we were concerned that if we branded the facility Vans North West Ltd, it may prevent non-van or non-commercial vehicle customers coming in to use our facilities.

Immaculate state-of-the-art facility at very reasonable prices
40% of our service and MOT customers are Passenger Car customers, all of whom enjoy our very reasonable prices.

About Servicing Pro by Vans North West Ltd

In 2015, Vans North West Ltd identified a need for an “in House” aftersales facility to support our ever-increasing number of sales, rental and leasing customers.

In 2016, we embarked on the journey with some very clear objectives of what we wanted to achieve. With most of our key members of staff having worked within a main dealer franchise environment, we decided to pick all of the positives offered in such environments and removed all of the unsavoury characteristics that we had experienced in our previous roles.

Our mission was to offer a state-of-the-art facility to rival any modern franchise dealer workshop facility, but without the arrogance and poor customer service levels that our customers had experienced at the main dealers, and critically at a substantially reduced cost when compared to other main dealer franchises.

On completion of the workshop build, we built the aftersales team one by one, starting with one Technician. The success of the facility is represented by how quickly the team has grown in a short period of time, growing to a respectful size of 5 Technicians, an Aftersales Manager and a Customer Service Advisor in just 3 years. The facility has been built to accommodate a capacity of 7 Technicians, and at the current rate of uptake from our growing number of customers, we will reach maximum capacity before 2022.

Creating our own aftersales facility would prove to be a very important decision to ultimately enable us to continue to extend excellent levels of service and control the quality of work and care provided to our customers beyond the vehicle acquisition.

Providing excellent levels of service beyond the point of sale or point of lease/rental promotes and reinforces fantastic customer relationships, which ultimately establishes customer retention, satisfaction, and has our customers coming back year after year.

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